Privacy Policy
Last updated: August 27, 2026
This policy describes how Modula Health, Inc. (“Modula,” “we,” “us”) handles information when you use Cadence, our SMS-based care continuity companion. It is written for patients who opt in on their own or after a clinician invite, and for the clinicians they name or who invite them.
Cadence is for adults 18 and older. It is not an emergency service and is not monitored in real time.
SMS, message frequency, and your mobile number
Message and data rates may apply. After you opt in, you may receive a few messages per week. Frequency can increase around appointments (for example, reminders the day before and the day of a session). You can reply STOP at any time to stop Cadence texts. Reply HELP for help.
We do not sell, rent, or share your mobile phone number with third parties or affiliates for marketing or promotional purposes. We do not share your mobile number with third parties except the processors listed below, who use it only to send, receive, or store Cadence messages on our instructions. We use your number only to send and receive Cadence messages you opted into, and to operate, secure, and improve that service.
SMS is not an encrypted or secure channel. You acknowledge that when you opt in. Clinical depth (full plan, quotes, documents) is meant to live behind signed web links, not in SMS bodies, but any text you send may still include information you consider sensitive.
What we collect
Mobile number, preferred time window, and appointment times you send us.
Texts, voice memos, and photos you send to Cadence, including transcriptions of voice memos.
Plan items and quotes in your words, and whether you confirmed them.
Consent checkboxes and timestamps.
Clinician name, email, and practice if you choose to share them at opt-in or if a clinician invites you. First and last name, if you give them, so we can tell your clinician who opted in. We do not put your mobile number in that clinician email.
Technical logs needed to run the service (for example, delivery metadata from our SMS provider).
We do not require a password. Access to deeper views uses a time-limited signed link sent to you or your clinician.
How we use information
To text you the Cadence prompts you opted into and to capture, echo, and confirm your plan.
To remind you of sessions you told us about and to send a join link when you have one.
To email your clinician a brief of your words (not a clinical interpretation) before a session.
To keep an audit trail of what was stated, confirmed, or corrected.
To operate, debug, and secure the service, and to comply with law.
We do not use Cadence data to sell ads. We do not build a public scoreboard, streak, or engagement ranking.
Who processes information for us
We use service providers to operate Cadence (for example to send SMS, host the app, store data, and transcribe it if you send a voice memo). They may process information only to provide that service. They are not allowed to use your mobile number for their own marketing.
Cadence is a care-continuity product. It is not for emergencies and is not monitored in real time. We never sell your information or share it for advertising. You can see what we have, stop texts at any time by replying STOP, or email privacy@modulahealth.io to ask us to delete it.
Crisis language
If a message looks like a crisis, Cadence may automatically reply with the 988 Suicide & Crisis Lifeline. That channel is not monitored by a person at Modula. If you are in danger, call 911 or 988.
Retention and deletion
We keep Cadence records for as long as needed to provide the service and to keep a care continuity history, unless you or your clinician ask us to delete them or law requires otherwise. Opting out of SMS (STOP) stops texts; it does not by itself erase stored history. Email privacy@modulahealth.io to request deletion or a copy of what we hold.
Your choices
Do not complete the opt-in form if you do not want texts.
Reply STOP to leave the SMS program.
Reply HELP for SMS help.
Email privacy@modulahealth.io for access, correction, or deletion requests.
Children
Cadence is not directed at children under 18. We do not knowingly collect their information.
Changes
We reserve the right to modify this policy at any time. The “Last updated” date will change. Material SMS-program changes will be reflected here and, where required, in how we describe the program to carriers.
Contact
If you have any additional questions about privacy please email us at privacy@modulahealth.io